Thank you for shopping with Aroma Land Global (operated by AROMA LAND MARKETING SDN BHD). Beauty and wellness products are personal-care items, they cannot be resold once sent out. Please read this policy carefully before placing an order.

In short: we offer exchanges (not refunds) for items that arrive damaged, defective, incorrect or expired, if reported within 48 hours of delivery. We do not offer refunds or accept returns for change of mind.

1. Exchange for Damaged, Defective, Incorrect or Expired Items

If your item arrives damaged (e.g. broken or leaking), defective, incorrect or expired, you may request an exchange by following these steps:

1. Contact us within 48 hours of delivery by email [[email protected]] or WhatsApp [+60 XX-XXXX XXXX].

2. Provide your order number and the following evidence:

   • Clear photos of the item, the outer packaging and the shipping label; and

   • An unboxing video that clearly shows the parcel being opened, from sealed package to the problem item (uncut).

3. We will review your request and reply within [2] working days.

4. If approved, we will send you a replacement of the same item at no cost to you, including delivery. We may ask you to keep the damaged item or return it to us; do not send anything back until we instruct you to.

Requests made after 48 hours, or without the evidence above, may not be accepted.

2. No Refunds and No Change-of-Mind Returns

• We do not offer refunds, and we do not accept returns or exchanges for change of mind, ordering the wrong item, personal preference, or because the product did not suit your skin or expectations.

• Please read the product description, ingredients and usage instructions before ordering, and do a patch test first.

3. If a Replacement Is Not Available

If the replacement item is out of stock, we will contact you to arrange a suitable alternative of equal value or [store credit].

4. Cases That Are Not Eligible for Exchange

• Items that have been opened, used or tested (other than the problem found on arrival);

• Damage caused by misuse, improper storage or handling after delivery;

• Reports made after 48 hours of delivery or without photos/video evidence;

• Free gifts, samples and promotional items, unless faulty on arrival.

5. Allergic or Skin Reactions

If you experience a reaction after using a product, stop using it immediately and seek medical advice if needed. Please contact us with details and photos. We will review each case with care and may, at our discretion, offer an exchange. Reactions caused by individual sensitivity, where the product is not defective, are generally not eligible for exchange.

6. Order Cancellation and Refunds

Refunds are issued only in these situations:

• You cancel before dispatch: you may cancel an order before it is packed or shipped by contacting us as soon as possible. Once shipped, an order can no longer be cancelled.

• We cancel your order (e.g. out of stock, pricing error or inability to deliver): we will refund you in full.

Approved refunds will be credited to the bank account you specified within [7–14] business days.

7. Failed Deliveries

If a parcel is returned to us because of a failed delivery (e.g. wrong address or no one to receive it), we will contact you. You may choose re-delivery (you will pay the delivery fee again) or cancel the order, in which case we will refund the amount paid less the delivery costs incurred.

8. Contact Us

AROMA LAND MARKETING SDN BHD

No. 3, Jalan 4/93, Taman Miharja Off Jalan Cheras, 55200 Kuala Lumpur, Malaysia

Email: [[email protected]]

Tel/WhatsApp: [+60 XX-XXXX XXXX]

Hours: Monday–Friday, 9:30am–6:30pm (GMT+8)