1. Delivery Coverage

We currently deliver to addresses within Malaysia only (West Malaysia, Sabah and Sarawak). We do not offer international shipping at this time. We do not deliver to PO boxes.

2. Order Processing

• Orders are processed within [1–3] working days after payment is confirmed (excluding weekends and public holidays).

• Orders placed after [3:00pm] or on weekends/public holidays will be processed on the next working day.

• During promotions, festive seasons (e.g. Chinese New Year, Hari Raya) or sale events, processing may take longer. We will notify you of significant delays.

• Once your order ships, you will receive a confirmation with a tracking number by email.

3. Delivery Time (After Dispatch)

• Klang Valley (KL & Selangor): [1–3] working days

• Other parts of West Malaysia: [2–5] working days

• Sabah, Sarawak & Labuan: [4–8] working days

Note: These are estimates, not guarantees. Delays may occur due to weather, public holidays, courier capacity or other circumstances beyond our control.

4. Delivery Fees

• West Malaysia:

- Orders below RM600: RM15

- Orders of RM600 and above: FREE

• East Malaysia (Sabah, Sarawak & Labuan):

- Orders below RM600: RM25

- Orders of RM600 and above: FREE

Important Notes:

• Free delivery applies to deliveries within Malaysia where the final order amount (after discounts and vouchers, excluding delivery fees) is RM600 or more.

• The delivery fee is calculated and displayed at checkout before you pay.

5. Courier

We ship through GDEX. The courier may be changed if necessary, and we will update this policy where relevant.

6. Tracking Your Order

Use the tracking number sent to you to follow your parcel on the courier's website. Tracking updates may take [24–48 hours] to appear after dispatch. You can also contact us for assistance.

7. Delivery Attempts and Receiving Your Parcel

- Please provide a complete and accurate address and a reachable phone number. Someone should be available to receive the parcel.

- The courier usually makes [2–3] delivery attempts. If delivery fails, the parcel may be returned to us. In that case you may choose re-delivery (delivery fee payable again) or cancel the order, in which case we refund the amount paid less the delivery costs incurred.

- We are not responsible for delays or loss caused by incorrect or incomplete addresses provided by the customer.

8. Inspecting Your Parcel

Please check that the parcel is intact upon delivery. If the item arrives damaged, defective, incorrect or expired, please contact us within 48 hours of delivery with photos and an unboxing video. We offer a replacement exchange. See our [Returns, Exchanges & Refunds Policy](https://aromalandglobal.com/refund-policy).

9. Lost Parcels

If your tracking shows "delivered" but you did not receive the parcel, or if the parcel appears lost, please contact us within [7] days. We will investigate with the courier and, if the parcel is confirmed lost, arrange a replacement.

10. Risk and Title

Risk of loss passes to you upon delivery to the address you provided. Ownership passes to you once full payment is received.

11. Multiple Items / Split Shipments

You will not be charged extra delivery fees for split shipments.

12. Contact Us

AROMA LAND MARKETING SDN BHD

No. 3, Jalan 4/93, Taman Miharja Off Jalan Cheras, 55200 Kuala Lumpur, Malaysia

Email: [[email protected]]

Tel/WhatsApp: [+60 XX-XXXX XXXX]

Business hours: Monday–Friday, 9:30am–6:30pm (GMT+8)