4. Delivery, Logistics, and Risk Allocation Policy

The platform will arrange shipment and delivery based on order information, product attributes, inventory location, delivery coverage, and the service capacity of third-party logistics providers. If delivery is delayed, returned, lost, or damaged due to force majeure, weather, traffic control, public events, customs or regulatory inspections, causes attributable to logistics service providers, incorrect delivery address or contact number, inability to contact the recipient, failed receipt, or any other cause not reasonably within the Company’s control, the Company will assist the user and the logistics service provider in handling the matter within a reasonable scope.

If the product received by the user has substantial discrepancies, obvious defects, wrong delivery, missing delivery, or is materially inconsistent with the product description, the platform will assist in handling return, refund, exchange, or reshipment arrangements in accordance with applicable rules.